Policies & FAQ's
How are services determined?
All services are based on an individualized Plan of Care developed to meet each client’s unique needs. Services are reviewed and adjusted as needed.
How do I begin services?
Getting started is simple. Complete our inquiry form or contact our office directly. We will schedule an assessment and develop a personalized care plan.
How quickly can services start?
Start times vary based on client needs and caregiver availability. We strive to begin services as quickly as possible.
Client Rights
At Phoenix Rising Home Care, every client has the right to:
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Be treated with dignity and respect
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Receive care free from abuse, neglect, or exploitation
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Participate in their Plan of Care
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Have privacy and confidentiality of personal information
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Refuse services
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Voice concerns or complaints without fear of retaliation
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Be informed of services, policies, and charges
Client Responsibilities
Clients and families agree to:
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Provide accurate and complete information
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Follow the agreed Plan of Care
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Maintain a safe environment for care
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Treat caregivers with respect
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Communicate changes in condition or needs
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Ensure timely payment for services
What safety measures are in place?
We follow strict safety and infection control practices, including proper hygiene, use of protective equipment when needed, and adherence to safety protocols.
What happens in an emergency?
In case of an emergency, caregivers will call 911 first, then notify the agency. We also maintain emergency contact information for all clients.
Are your caregivers trained?
Yes. All caregivers are screened, trained, and meet all required qualifications, including background checks and applicable certifications.
Are caregivers supervised?
Yes. Our services are overseen by qualified supervisors who ensure quality care and compliance with all standards.
Who is responsible for payment?
Clients are responsible for payment of all services provided unless otherwise arranged.
Will I be notified of rate changes?
Yes. Clients will receive written notice of any rate changes in advance.
Privacy & Confidentiality
We are committed to protecting your privacy. All personal and health information is kept confidential and handled in accordance with applicable laws and regulations.
Non-Discrimination Policy
Phoenix Rising Home Care provides services and employment opportunities without discrimination based on race, color, religion, sex, national origin, disability, age, or any other protected status.
Complaints & Concerns
We encourage open communication. Clients may report concerns directly to our office at:
📞 (919) 526-0627
📧 dbattle@phoenixrisinghc.com
All concerns are taken seriously and addressed promptly without retaliation.